We hope you’re satisfied with your purchase, but if you change your mind, you can return your item(s) within 30 days of receiving your order.

To be eligible for a return, the foil seal on the tablet sleeve must be fully intact and unopened. For hygiene and safety reasons, we are unable to accept returns where the foil seal has been broken or tampered with.

To initiate a return, please email us at help@optimisemi.com with your order number and details of the item(s) to be returned. Returns sent without prior contact may be refused and returned to sender.

Please note:

• Customers are responsible for the cost of return postage.
• Returns must be sent using a tracked postal service, and we recommend you keep proof of postage.
• We cannot accept responsibility for returned items that do not arrive at our warehouse.

For safety and hygiene reasons, we’re unable to accept returns of products where the foil seal has been broken or opened, unless the item is damaged or faulty.

If you believe your item is damaged, please email us at help@optimisemi.com with your order details and a photo of the issue, and we’ll be happy to assist.

You have 30 days from the date you receive your order to request a return.

To be eligible, the foil seal on the tablet sleeve must be fully intact and unopened. Please email us at help@optimisemi.com before sending anything back, as returns without prior contact may be refused and returned to sender.

Once your return is approved, the item(s) must be received at our warehouse within 14 days of approval. Returns received after this period may not be accepted.

Yes, customers are responsible for return shipping costs unless the item is damaged or faulty.

We recommend using a tracked service and keeping your proof of postage. We are not responsible for returns that do not reach our warehouse.

Once your return has been received and inspected at our warehouse, your refund will be processed within 5 working days.

The refund will be issued to your original payment method, and you’ll receive a confirmation email once it’s been completed.

No, original shipping costs are non-refundable. Refunds apply to the product price only, provided the return meets our policy criteria.

We're really sorry if your item arrives damaged or faulty. Please email us at help@optimisemi.com within 7 days of receiving your order, including your order number and clear photos of the issue.

We’ll review the issue promptly and arrange a replacement or refund as appropriate.

We don’t currently offer direct exchanges. If you’d like a different item, we recommend returning your original order (provided it meets our returns criteria), and placing a new order separately.

This helps us process your return more efficiently and ensures the product you want is in stock.

If you have any issues with your order, please email us at help@optimisemi.com or fill out the contact form on our website.

We’re here to help and aim to respond as quickly as possible.

Please return your item in secure, protective packaging to prevent damage in transit. The product must arrive in resalable condition, with the foil seal intact. We recommend reusing the original outer packaging if possible.

Yes, you can return multiple products from the same order in one parcel, just make sure each item meets our returns policy (with the foil seal fully intact) and that you’ve contacted us in advance about all the items you're returning.

Please ensure everything is securely packaged and include your order number inside the parcel so we can process your return quickly.