Refund policy

Returns Policy

We want you to feel confident shopping with Optimisemi. If for any reason you’d like to return your order, please read the information below carefully.

Return Eligibility

You may return any eligible item within 30 days of receiving your order, provided the following conditions are met:

  • The foil seal on the tablet sleeve is fully intact and unopened.
  • You have contacted us in advance at help@optimisemi.com to initiate the return.
  • The item is returned within 14 days of your return being approved.
  • Returns that do not meet these conditions may be refused and returned to sender.

How to Start a Return

To request a return, please email help@optimisemi.com with your order number and the item(s) you wish to return.
Please do not send any items back without contacting us first, as they may be refused.

Packaging Your Return

  • Items must be securely packaged to avoid damage in transit.
  • We recommend using the original outer packaging where possible.
  • Include your order number inside the parcel so we can identify it quickly.

Return Shipping

  • Customers are responsible for the cost of return postage, unless the item is damaged or faulty.
  • All returns must be sent via a tracked postal service, and we recommend retaining proof of postage.
  • We cannot accept responsibility for returned items that do not reach our warehouse.

Refunds

  • Once your return is received and inspected at our warehouse, your refund will be processed within 5 working days.
  • Refunds are issued to your original payment method.
  • Shipping costs are non-refundable unless the return is due to a fault or error on our part.

If you paid using a “Buy Now, Pay Later” service such as Clearpay, your refund will be handled by them once we have confirmed it from our end.

Damaged or Faulty Items

If your item arrives damaged or faulty, please email us at help@optimisemi.com within 7 days of receiving your order.
Include your order number and clear photos of the issue. We’ll review the case promptly and arrange a refund or replacement as appropriate.

If you have any further questions, don’t hesitate to contact us at help@optimisemi.com. We’re here to help.